This module is designed to equip learners with the skills and knowledge to understand organisational processes, policies and procedures relevant for an accredited training organisation, highlight various non-compliance situations, issues, and evidential documents pertinent to the accredited training organisation, introduce surveillance mechanisms for compliance of various training management processes and focus on methods to update quality management structures, plans and records according to regulatory advances.

This module is designed to equip learners with the skills and knowledge to appraise the significant impacts that global changes have on specific organisational development, to analyse impacts from changes in governance and legal structures and systems relevant to the organisational operating environment, to examine technology trends and assess their impact and influence on organisational objectives, to critically determine the potential challenges in incorporating info-communication technology into the organisation.

This module is designed to equip learners with the skills and knowledge to prioritize business opportunities and channel partnership options based on the assessment of external opportunity and internal capability factors, to develop go to market plans with specific goals and metrics to track progress, to position the offering in a way that is aligned with the customer needs and differentiates it from the competition, to develop programs to generate demand and implement initiatives to attract, mature, close and retain customers, to implement performance indicators to measure performance and manage short- and long-term expectations with channel partners.

This module is designed to equip learners with the skills and knowledge to assess different channels and the opportunity they represent based on the assessment of external opportunity and internal capability factors, to assess the viability of online channels both for generating leads as well as for driving sales growth, to define brand communication guidelines and marketing plans to ensure message consistency across channels, to develop incentive schemes and performance tracking frameworks with indicators to measure the performance of online and offline channel sales and the effectiveness of the incentives.

This module is designed to equip learners with the skills and knowledge to prioritize accounts based on external opportunities and internal capabilities, and define the high level strategies to develop the account, to define the key solutions needed to address the problems and needs identified, and to propose new solutions to be developed in the future, to position the offering in a way that differentiates it from the competition and is aligned with the customer´s needs, to measure performance of a portfolio of accounts and include the findings into the next year plans and incentive structures.

This module is designed to equip learners with the skills and knowledge to identify new business opportunities through systematic innovation strategies to better meet the needs of existing markets and bring benefits to the organisation.

This module is designed to equip learners with the skills and knowledge to prioritize business opportunities and channel partnership options based on the assessment of external opportunity and internal capability factors, to develop go to market plans with specific goals and metrics to track progress, to position the offering in a way that is aligned with the customer needs and differentiates it from the competition, to develop programs to generate demand and implement initiatives to attract, mature, close and retain customers, to implement performance indicators to measure performance and manage short- and long-term expectations with channel partners.

This module is designed to equip learners with the skills and knowledge to identify social media conversation trends, and create content briefs, related to the organisation using online and offline tools and platforms, to establish and utilise various UI/UX design concepts and social media tools to monitor customer social media engagement and analytics, to edit reported and multimedia contents to spur customer engagement through crisis communication techniques, to manage and moderate contents across a variety of channels to maintain engaging responsible conversations befitting organisation’s brand value, to organise community events with appropriate contents, users and influencers.