Course Information
- Course Reference Number : TGS-2024046920
- Course Durations : 8hrs
- Mode of Training : Physical Class
- Assessment Method : Role Play, Written Exam
This module is designed to equip learners with the skills and knowledge to develop skills to Cater to the needs and expectationsof a diverse range of customers, project the qualities and characteristicsof a service professional and effectively communicate and interactwith customers and stakeholders.
After attending the course, learners will be able to:
- Identify the needs and expectations of customers
- Project a professional image and persona of a service professional
- Recognize go-the-extra-mile service to create a positive customer experience
- Demonstrate various methods to exceed customer expectations
- Identify principles of effective communication to provide excellent service
- Escalate feedback and service challenges through appropriate channels
- At least 21 years old;
- • At least secondary school education;
- Able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification Workplace Literacy Level (WPL Level 3)
Fees & Funding
SC - Singaporean Citizen
| > Total Course Fees ( Before Funding or Subsidy ) | Fees ($) | ||
|---|---|---|---|
|
Full Course Fee (excluding GST) |
$200.00 |
||
|
GST on Full Course Fee |
$18.00 |
||
|
Full Course Fee (including GST) |
$218.00 |
||
|
> (Self-Sponsored) - LTVP+, PR, or SC 21 to 39 Years Old, (Employer-Sponsored) - non-SME <40 Years Old |
Fees ($) | ||
|---|---|---|---|
|
Course Fee Funding (up to 50%) |
$100.00 |
||
|
Course Fee per Trainee (Nett Course Fee excl. GST) |
$100.00 |
||
|
Course Fee payable per Trainee (incl. GST) |
$118.00 |
||
|
Funding Category |
50% |
||
|
> (Self-Sponsored) - SC 40 Years Old and Above, (Employer-Sponsored) - non-SME >40 Years Old or SME |
Fees ($) | ||
|---|---|---|---|
|
Course Fee Funding (up to 70%) |
$140.00 |
||
|
Course Fee per Trainee (Nett Course Fee excl. GST) |
$60.00 |
||
|
Course Fee per Trainee (incl. GST) |
$78.00 |
||
|
Funding Category |
70% |
||
