Course Information
- Course Reference Number : TGS-2019504522
- Course Durations : 24hrs
- Mode of Training : Physical Class
- Assessment Method : Role Play + Written
This module is designed to equip learners with the skills and knowledge on how to project a positive and professional image and go the extra mile in providing excellent service and transfer learning to the workplace.
After attending the course, learners will be able to:
- Project a professional image and persona
- Deliver go the extra mile service which exceeds customer expectations
- Recognize customer demographics and their needs and expectations
- Demonstrate effective communication skills when interacting with customers
- Recognize customer’s preferred choices based on their profile
- Escalate feedback on areas of improvement to enhance customer satisfaction
- At least 18 years old
- Have at least secondary 2 school education
- Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification Workplace Literacy Level (WPLN Level 3)
Fees & Funding
SC - Singaporean Citizen
| > Total Course Fees ( Before Funding or Subsidy ) | Fees ($) | ||
|---|---|---|---|
|
Full Course Fee (excluding GST) |
$450.00 |
||
|
GST on Full Course Fee |
$40.50 |
||
|
Full Course Fee (including GST) |
$490.50 |
||
|
> (Self-Sponsored) - LTVP+, PR, or SC 21 to 39 Years Old, (Employer-Sponsored) - non-SME <40 Years Old |
Fees ($) | ||
|---|---|---|---|
|
Course Fee Funding (up to 50%) |
$225.00 |
||
|
Course Fee per Trainee (Nett Course Fee excl. GST) |
$225.00 |
||
|
Course Fee payable per Trainee (incl. GST) |
$265.50 |
||
|
Funding Category |
50% |
||
|
> (Self-Sponsored) - SC 40 Years Old and Above, (Employer-Sponsored) - non-SME >40 Years Old or SME |
Fees ($) | ||
|---|---|---|---|
|
Course Fee Funding (up to 70%) |
$315.00 |
||
|
Course Fee per Trainee (Nett Course Fee excl. GST) |
$135.00 |
||
|
Course Fee per Trainee (incl. GST) |
$175.50 |
||
|
Funding Category |
70% |
||
