IMPORTANT NOTICE: From 1 October 2023, all learners attending SkillsFuture Singapore's (SSG) funded courses must take their attendance digitally via the Singpass App.


Service Excellence (level 1)

Course Information

This module is designed to equip learners with the skills and knowledge on how to project a positive and professional image and go the extra mile in providing excellent service and transfer learning to the workplace.

After attending the course, learners will be able to:

  • Project a professional image and persona
  • Deliver go the extra mile service which exceeds customer expectations
  • Recognize customer demographics and their needs and expectations
  • Demonstrate effective communication skills when interacting with customers
  • Recognize customer’s preferred choices based on their profile
  • Escalate feedback on areas of improvement to enhance customer satisfaction
  • At least 18 years old
  • Have at least secondary 2 school education
  • Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification Workplace Literacy Level (WPLN Level 3)

Fees & Funding

SC - Singaporean Citizen

> Total Course Fees ( Before Funding or Subsidy ) Fees ($)
Full Course Fee (excluding GST)
GST on Full Course Fee
Full Course Fee (including GST)
> (Self-Sponsored)
- LTVP+, PR, or SC 21 to 39 Years Old,
(Employer-Sponsored) - non-SME <40 Years Old
Fees ($)
Course Fee Funding
(up to 50%)
Course Fee per Trainee
(Nett Course Fee excl. GST)
Course Fee payable per Trainee
(incl. GST)
Funding Category
> (Self-Sponsored) - SC 40 Years Old and Above,
(Employer-Sponsored) - non-SME >40 Years Old
or SME
Fees ($)
Course Fee Funding
(up to 70%)
Course Fee per Trainee
(Nett Course Fee excl. GST)
Course Fee per Trainee
(incl. GST)
Funding Category

*Note : Payment is required for all trainee if he/she did not complete the course (i.e. NYC, halfway drop-out).

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