IMPORTANT NOTICE: From 1 October 2023, all learners attending SkillsFuture Singapore's (SSG) funded courses must take their attendance digitally via the Singpass App.
XpRienz Pte Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data in compliance with the Singapore Personal Data Protection Act (PDPA).
This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website, enrol in our courses, or communicate with us.
We may collect and process the following types of personal data from you:
Full name and contact details (email address, phone number, mailing address)
NRIC/FIN (partial or full, if required for WSQ/SkillsFuture enrolment)
Company name, job title, and employment details (if applicable)
Course registration and attendance information
Payment and invoicing details
Feedback, survey responses, or other communications you send us
Our personal data may be used for purposes such as:
Processing course enrolments, attendance, and certification
Managing WSQ, SFA, or SkillsFuture-related submissions and audits
Communicating course updates, schedules, or important announcements
Processing payments and issuing receipts
Sending marketing or promotional materials (only with your consent)
Improving our courses, website experience, and customer service
We do not sell or rent your personal data. However, we may disclose your information to:
Government agencies such as SkillsFuture Singapore (SSG), SFA, or MOM for regulatory compliance
Partner training providers or assessors involved in course delivery
IT service providers and vendors assisting with website or database maintenance
Auditors, legal advisors, or other professional consultants (where necessary)
All disclosures are made on a need-to-know basis and in accordance with the PDPA.
We take reasonable steps to protect your personal data against unauthorised access, disclosure, copying, modification, or destruction.
These include:
Secure servers and encrypted data transmission
Access controls restricted to authorised personnel only
Regular system updates and data security audits
Staff training on confidentiality and data handling practices
For detailed information on our internal security measures and procedures, please refer to our Data Protection Policy (PDF).
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law and SkillsFuture Singapore’s retention guidelines.
After this period, the data will be securely deleted or anonymised.
You may request to access, correct, or withdraw your consent for the use of your personal data at any time by contacting our Data Protection Officer (DPO).
Please note that withdrawing consent may affect our ability to provide certain services (e.g., course registration or certification).
If you have any questions, feedback, or requests regarding your personal data, please contact enquiries@xprienz.com.
