COURSE OBJECTIVES:

On completion of this unit, participants will have the application skills and knowledge to go the extra mile in providing excellent service and transfer learning to the workplace. On completion of this unit, learners should be able to: Recognise the diverse range of customers and their needs and expectations Demonstrate the qualities and characteristics of a service professional when delivering go-the-extra-mile service to exceed customer expectations Create a positive customer experience by offering customized and personalized service in accordance with organisation guidelines Escalate feedback on areas of improvement to enhance the customer experience

COURSE CONTENT:

  1. Recognise the diverse range of customers and their needs and expectations
  2. Demonstrate the qualities and characteristics of a service professional when delivering go-the-extra-mile service to exceed customer expectations
  3. Create a positive customer experience by offering customized and personalized service in accordance with organisation guidelines
  4. Escalate feedback on areas of improvement to enhance the customer experience
  5. Types of customers
  6. Customer needs and expectations
  7. Qualities and characteristics of a service professional
  8. Importance of go-the-extra-mile for service to oneself and the organisation
  9. Methods to exceed customer expectations
  10. Principles of effective communication
  11. Methods to escalate areas of improvement to enhance customer experience

FEES :

The course fee is $300 /pax (GST applicable). SDF subsidies are available. Please Click here for more information.

SkillsFuture Subsidies :

SSG offers up to 90% subsidies for these course fees. For the various funding amounts, please Click here to find out more.

Payments :

Payment is preferred cash-less; either via NETS/GIRO/PAYNOW, company cheque (for company enrolments), and Skillsfuture Credit where applicable.

Enrollment and Schedules :

Enrollment can be done though phone, email or our online schedule

All courses indicated here are scheduled to run (confirmed dates).

Contact No: +65-64389693

Email: enquiries@xprienz.com